Privacy Policy

GN-AI Information Consulting Co., Ltd. ("GN-AI") respects and protects your personal data. This policy explains how GN-AI collects, processes, and uses personal data through its official website gn-ai.com.tw, and the rights you may exercise under the Personal Data Protection Act. Please read this policy before submitting the contact form or providing any information.

1. Scope

This policy applies only to GN-AI's official website and its contact form. This site may link to third-party websites or services (for example, Google Maps, our official LINE account, or vendor technical documentation sites). These sites have their own privacy policies, which fall outside the scope of this policy, and GN-AI is not responsible for their data handling practices.

2. What personal data we collect

GN-AI collects only the data necessary to provide our services, through two channels:

1. Data you provide directly

• Contact form: name, company name, email address, phone number, inquiry category, and description of your needs. Name, email, and description of needs are required; the rest are optional.
• Other contact channels: information you provide when corresponding with us by email, phone, or LINE, such as job title, company address, or on-site environment details.

2. Browsing data collected automatically

• This site uses Google Analytics 4 (GA4, a website traffic analytics tool) to record browsing behavior, including pages visited, time spent, referral source, device and browser type, and de-identified approximate location.
• Data generated by GA4 is primarily aggregate statistics. GN-AI does not, and cannot, use it to identify any specific individual.

GN-AI does not collect financial account numbers, credit card numbers, national ID numbers, medical records, or other special categories of personal data through this site. Please do not enter this kind of information in the description-of-needs field.

3. Purpose of collection

• Business contact: responding to product inquiries, technical questions, and quote requests, and arranging follow-up meetings or site surveys.
• Service delivery: the communication and work needed for requirements interviews, architecture planning, build and installation, system migration, training, and annual maintenance.
• Customer relationship management: keeping contact records, tracking case progress, and sending technical information relevant to your inquiry.
• Site improvement: analyzing aggregated browsing statistics to refine site content and structure.

GN-AI will not use your personal data for any purpose beyond those listed above, and will not sell, rent, or exchange your personal data.

4. Period, region, recipients, and method of use

Period of use

From the date you provide your data until the purpose of collection no longer applies, or until you request that GN-AI stop using or delete it. Where other laws require retention for a specific period (for example, statutory retention of commercial account records), that law governs.

Region of use

In principle, within the Republic of China (Taiwan). However, the third-party services this site uses (the form delivery service Web3Forms, Google Analytics, Google Fonts) may operate servers overseas, so related data may be transferred to and stored outside Taiwan.

Recipients

• GN-AI staff who need access to the data to carry out their duties.
• Outsourced service providers supporting this site's technical services, including the form delivery service and website traffic analytics service. GN-AI requires them to process data only for the purposes entrusted.
• Parties to whom disclosure is required with your consent, or under law, or at the request of judicial or competent authorities.

GN-AI will not provide your personal data to third parties beyond those listed above for marketing purposes.

Method of use

Contact, quotes, and service delivery take place by email, phone, messaging apps, and paper documents. Data is stored as electronic files in GN-AI's internal systems and in the systems of the outsourced service providers listed above.

5. Rights you may exercise

Under Article 3 of the Personal Data Protection Act, you may exercise the following rights over the personal data GN-AI holds about you:

• Inquire about or request to review it.
• Request a copy.
• Request supplementation or correction.
• Request that collection, processing, or use be stopped.
• Request deletion.

You may email support@gn-ai.com.tw to make any of these requests. To protect your rights, GN-AI may first need to confirm that the requester is the data subject or someone formally authorized by them. GN-AI will process your request and respond as soon as possible; if we are unable to comply due to legal requirements, we will explain why. As permitted under the Personal Data Protection Act, GN-AI may charge a reasonable fee to cover the necessary costs of processing inquiries, reviews, or copies.

6. Consequences of not providing personal data

Providing personal data is entirely your choice. However, if you do not provide required contact information such as your name and email address, GN-AI will not be able to contact you, and so cannot provide consultation, needs assessment, architecture planning advice, or quotes. If you are only browsing the site, you do not need to provide any personal data.

7. Cookies and Google Analytics

A cookie is a small text file a website places in your browser to remember settings or recognize repeat visits. Cookies on this site are used only for Google Analytics traffic statistics, not for ad delivery or cross-site tracking.

If you do not want to be included in these statistics, you can take either of the following approaches:

• Adjust your browser settings: block or delete cookies in your browser's privacy or security settings. Most browsers also offer an incognito/private browsing mode.
• Install the official opt-out add-on: Google provides a "Google Analytics Opt-out Browser Add-on", which stops data from being sent to Google Analytics once installed. Download it at tools.google.com/dlpage/gaoptout.

Disabling cookies will not affect your access to this site's content, though some browsing conveniences may be reduced. For how Google handles the data it collects, please refer to Google's own privacy policy.

8. Data security measures

GN-AI takes reasonable technical and administrative measures to protect your personal data:

• The entire site uses HTTPS encryption, so form content is protected by encryption in transit.
• Access is restricted by job function, so only authorized personnel can access customer contact data.
• Data use scope and confidentiality obligations are agreed with outsourced service providers by contract.
• Staff are bound by confidentiality obligations that continue after they leave GN-AI.

That said, internet transmission cannot be guaranteed absolutely secure, and GN-AI cannot promise a zero chance of a security incident. If your personal data is stolen, disclosed, or tampered with, GN-AI will notify you by appropriate means as required by the Personal Data Protection Act and explain the measures taken in response.

9. Minors

This site is a business-to-business service information site and is not directed at minors; GN-AI does not knowingly collect personal data from minors. If you are under 18, please obtain your guardian's consent before providing any personal data.

10. Policy revisions

GN-AI may revise this policy in response to changes in law, our services, or our operating procedures. Any revision will be posted on this page with an updated "Last updated" date, without separate individual notice. We recommend checking this page periodically. If a revision materially changes the purpose of collection, GN-AI will obtain your consent separately.

11. Contact

If you have any questions about this policy, exercising your personal data rights, or how data is handled, please contact GN-AI through any of the following:

• Company name: GN-AI Information Consulting Co., Ltd. (GN-AI Consulting)
• Email: support@gn-ai.com.tw
• Taipei office: 6F, No. 42, Sec. 1, Chang'an E. Rd., Zhongshan Dist., Taipei / 02-6627-5198
• Kaohsiung office: 8F, No. 12, Guangwu Rd., Sanmin Dist., Kaohsiung / 02-6627-5198
• Office hours: Monday to Friday, 09:00-18:00

This page is a general public notice from GN-AI and does not constitute legal advice. If your organization has additional contractual requirements for personal data protection or vendor audits, please email us; we can provide written documentation to support your review process.

If any doubt arises about this policy, GN-AI's formal written explanation shall prevail.